Refund policy
Isami Tabi Honpo accepts returns and exchanges at your request, even after you have tried the items on indoors, if you contact us within 7 days of delivery. You pay the shipping in that case. For defective or incorrect items, please contact us as soon as you notice; we pay the shipping. The exceptions, steps and cost details are below, along with the terms for items shipped to the EU, the UK or Norway and for orders placed before this policy was revised.
Returns and exchanges at your request
Please contact us at staff@isamitabi.com with your order number within 7 days of delivery. Because sizing for tabi (Japanese split-toe socks) can be difficult, we accept returns and exchanges even after you have opened the package and tried the tabi on indoors to check the size.
We cannot accept a return or exchange in any of the following cases:
- The item has been worn outdoors
- The item shows signs of wear beyond trying it on indoors (stretched fabric, creases, darkening or dirt on the sole, etc.)
- The item has scratches, stains or odors (perfume, tobacco, pets, etc.) acquired after delivery
- The item has been washed or cleaned
- Anything delivered with the item, such as the packaging (bag or box), parts (kohaze clasps, etc.) or backing card, is missing or damaged (opening the package to take out the item does not count as damage)
- The tabi were made to your specifications in a size, width or ankle section not listed on our product pages
- You contact us 8 or more days after delivery
How to return an item
When you contact us, we will check your request and let you know whether we can accept it. If we can accept it, please arrange shipping yourself and send the item to the address below. We cannot accept items sent back before you contact us.
Isami Tabi Honpo, Gyoda main store
2-6 Mukaimachi, Gyoda, Saitama 361-0075, Japan
Phone (for the shipping label): +81-48-556-5276
Exchanges are for another size or color of the same item. We ship the replacement after we receive and check the returned item. If the replacement is out of stock, we will issue a refund instead.
Shipping costs
For returns and exchanges at your request, you pay the cost of shipping the item back to us and of shipping the replacement (¥800 within Japan, tax included; international orders at the rates in our Shipping Policy). Shipping charges paid on the original order are not refunded. For orders to the United States, the import duties and taxes you paid during checkout are also not refunded. For exchanges at your request, replacement items shipped outside Japan may be subject to import duties and taxes, which you pay. For the United States, we will tell you the amount before shipping and will send the replacement once we have confirmed your payment.
Defective or incorrect items
If an item arrives with a defect (loose threads, damage, etc.) or you receive something other than what you ordered, please contact us at staff@isamitabi.com as soon as you notice. We will accept a return or exchange and pay the shipping both ways. For replacement items shipped outside Japan, we also pay any import duties and taxes. If you have to pay them to receive the replacement, we will refund that amount. If we issue a refund instead of a replacement, we refund the price of the item. If we refund the whole order, the refund also includes the shipping charge paid on the original order and, for orders to the United States, the import duties and taxes you paid during checkout.
Cancellations
Orders can be canceled only before we arrange shipment. After shipment has been arranged, cancellation is generally not possible. Tabi made to your specifications in a size, width or ankle section not listed on our product pages cannot be canceled once we have started making them.
Refunds
After we receive and check the returned item, we will let you know whether the refund is approved. If it is approved, we will issue the refund to your original payment method within 10 business days. Some payment methods have a time limit for refunds. If that limit has passed, we will refund you another way, such as by bank transfer, and cover the transfer fee. Your bank or credit card company may need additional time to process the refund. If you do not see the refund within 16 business days of approval, please contact us at staff@isamitabi.com.
Items shipped to the EU, the UK or Norway
For items shipped to the EU, the UK or Norway, you have the right to withdraw from this contract within 14 days without giving any reason. The 14 days run from the day you, or someone you name other than the carrier, receive the item. This right does not apply to tabi made to your specifications in a size, width or ankle section not listed on our product pages. If you exercise this right, this section takes precedence over anything above that differs from it, including the return conditions, procedures, shipping costs, cancellations, and the timing and method of refunds.
To withdraw, tell us by email at staff@isamitabi.com, by post at the address above or by phone at +81-48-556-5276, with a clear statement of your decision (for example, a letter or an email; no set form is required). Please include your order number if you can. You can also withdraw online at https://isamitabi.com/en/pages/eu-withdrawal-form (the "Withdraw from contract here" link in the footer of our website). The online form is for withdrawing from your whole order. To withdraw from only part of an order, please contact us by email, post or phone instead. If you use the form, we will email you without delay to confirm receipt of your notice of withdrawal. It is enough to send your notice before the 14 days end. Send the item to the address above within 14 days of telling us. You pay the direct cost of returning the item.
Within 14 days of the day we are told of your decision, we will refund the price of the item(s) concerned. If you withdraw from the whole order, we will also refund the shipping charge paid on the original order. We will use the same means of payment you used for the order, unless you have expressly agreed otherwise, and you will not pay any fee for the refund. We may withhold the refund until we have received the item or you have supplied evidence of having sent it back, whichever is earlier. You are liable for any diminished value of the item only if it results from handling beyond what is necessary to establish its nature, characteristics and functioning.
You may use the model withdrawal form below, but it is not obligatory.
(Complete and return this form only if you wish to withdraw from the contract.)
To: Isami Tabi Honpo (Isami Corporation), 2-6 Mukaimachi, Gyoda, Saitama 361-0075, Japan, staff@isamitabi.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
Orders placed before this revision
For orders placed before this revision was published on November 5, 2026, we accept returns and exchanges at your request if you contact us within 30 days of delivery. Apart from the contact deadline, the terms are the same as in the sections "Returns and exchanges at your request", "How to return an item" and "Shipping costs". For items shipped to the EU, the UK or Norway, the section "Items shipped to the EU, the UK or Norway" also applies.